Send a request

You send a request by speaking. There is no form to type.

Record

1. Tap the microphone button at the bottom of the screen.
2. Say what you need. Be specific about where you are and what the problem is — the transcription is what the back office reads first.
3. While recording you can discard the recording, lock the button so you don’t have to hold it, or confirm when you’re done.

Fill in the fields

When the recording ends, the send screen appears.

Field	What to put in it
Name Request (optional)	A short title, e.g. low pressure pump. Without one, the request shows only its code.
Notes (optional)	Anything easier written than said: a code, a number, a reference.
Provider	Who the request goes to. Further selectors narrow it to a department.
Add Attachments	Photos or files that show the problem.

Tip

Fill in Name Request. A board of requests titled R4527, R4533, R4544 is hard to work with; low pressure pump gets picked up faster.

Send

Tap Send. The request goes to the back office immediately and appears in your list with the status Sent.

From here, the request is out of your hands until someone takes it — see track a request.

If the transcription is wrong

The text comes from your voice note, so noise, distance from the phone and heavy jargon all affect it. The back office can always play the original audio. If transcriptions are consistently unusable, see audio not transcribing.