The audio isn't transcribing properly

The transcription is produced from the voice note, so its quality depends on the recording. The original audio is always kept, and the back office can play it — a bad transcription never means the information is lost.

Empty or truncated transcription

1. The recording is very short. A note of a second or two may produce nothing usable.
2. The recording was cut off. If the button was released early, only what was captured gets transcribed. Use the lock control to record without holding the button.
3. The request was still processing. Transcription isn’t instantaneous. Reopen the request after a moment.

Wrong or garbled words

1. Background noise. Machinery, wind and echo degrade it badly. Turn away from the noise source, hold the phone closer.
2. Part codes and serial numbers. Strings like 3458197gh transcribe unreliably by voice. Put them in Notes (optional) instead, or photograph the label with Add Attachments.
3. Language mismatch. Speak the language the request will be read in. Switching mid-sentence between Italian and English produces the worst results.
4. Several people talking. One voice per recording.

What the back office can do

Play Original Audio in the request detail. If a transcription is misleading, correct the substance in the chat or in Internal Notes — the transcription itself is a record of what was said and stays as it is.

Tip

The single biggest improvement is a habit, not a setting: say the location first, then the problem, then the detail. “Line 3, low pressure pump, leaking near the loading bay.”