I can't find a request

A request is almost never gone. Requests are not deleted — they are archived, filtered out, or outside what you’re allowed to see.

On the dashboard

Check in this order:

1. It’s archived. Completed requests get archived to keep the board readable. Use the Archived counter above the columns.
2. A filter is on. Filter narrows to one requesting user, and clicking a status counter narrows to that status. Clear both.
3. It’s in a department you don’t cover. Your departments limit what you see. Ask an Owner to check yours under Team Members.
4. You’re searching the wrong string. Search matches the code and the content. A request with no title shows only its code, e.g. R4527.
5. Find it through the requester. Users → the … menu → View Requests shows everything one person has sent, whatever its status.

In the mobile app

The app shows your requests only. If a colleague sent it, it will never appear on your phone — ask the back office to look it up.

If your own request is missing, check it actually sent: a request interrupted before Send is not saved.

Still missing

Contact support with who sent it, roughly when, and the code if you have it.