Attachments aren't uploading

From the mobile app

1. Connectivity. Attachments are heavier than a voice note. On a weak signal in a plant or warehouse the note goes through and the photo doesn’t. Move to better coverage and try again.
2. Camera or photo permission. If SaidText was denied access, the picker won’t open. Allow it in your phone’s settings.
3. Storage. A phone with no free space can’t save the photo before uploading. Settings → Data & Storage shows what the app is holding.
4. The request wasn’t sent. Attachments added on the send screen only exist once you tap Send.

They uploaded but the back office doesn’t see them

Attachments appear in the request detail under Original Files. If that area says nothing is attached:

• Confirm you’re both looking at the same request — attachments belong to one request, not to a person.
• Have them reload the request; a file uploaded seconds ago may not be in an already-open view.

A workaround that always works

If a photo won’t go, describe the label or code in the chat as text. It’s less good than the image, but it unblocks the work.

Still stuck? Contact support with the request code and the type of file.